Tamrat Amanu

Education & Certification

Professional Experience

• Senior Business Process Analyst at Thomson Reuters From February 2020 - Present

  Administer and manage AWS cloud infrastructure, ensuring high availability, security, performance, and operational efficiency.

  Configure, maintain, and support production and non-production databases hosted in AWS environments.

  Manage and maintain business unit static websites, including DNS configuration and routing through Amazon Route 53.

  Design, configure, and manage Virtual Private Clouds (VPCs), security groups, network access controls, and cloud networking components.

  Implement and monitor backup, recovery, disaster recovery, and business continuity strategies for cloud-hosted applications and databases.

  Configure and manage database replication solutions to support high availability and disaster recovery requirements.

  Create, maintain, and enforce AWS IAM users, groups, roles, and security policies in accordance with corporate security standards.

  Lead and support migration initiatives from on-premises infrastructure and applications to AWS cloud environments, reducing operational costs and improving scalability.

  Monitor AWS resources, cloud services, and system performance using cloud monitoring and alerting tools to proactively address issues.

  Troubleshoot and resolve infrastructure, application, networking, and platform issues across AWS and Microsoft environments.

  Develop and maintain cloud governance standards, security controls, and operational procedures.

  Participate in capacity planning and performance optimization activities for cloud-hosted applications and databases.

  Collaborate with development, infrastructure, and business teams to identify and implement cloud-based solutions that align with organizational objectives.

  Perform system and application upgrades, patch management, and environment maintenance activities.

  Support compliance, security audits, risk assessments, and access management reviews.

  Provide Level 2 and Level 3 cloud infrastructure support for business-critical applications and services.

  Analyze system logs, performance metrics, and monitoring alerts to identify root causes and implement corrective actions.

  Manage incident, problem, and change management processes following ITIL best practices.

  Create technical documentation, operational runbooks, knowledge base articles, and support procedures.

  Coordinate with vendors and cross-functional teams to resolve complex infrastructure and application issues.

  Support deployment activities and release management processes across development, test, and production environments.

  Utilize ServiceNow for Incident, Change, Problem, Request, and Asset Management processes.

  Create, update, and manage service requests, incidents, and change records to support operational and project activities.

  Collaborate with technical teams to ensure accurate tracking and resolution of production issues.

  Develop and maintain ServiceNow documentation, workflows, and support procedures.

  Participate in Change Advisory Board (CAB) processes and ensure compliance with organizational change management policies.

  Support business users by analyzing SAP-related issues, requirements, and operational processes.

  Collaborate with business stakeholders to document process improvements and system enhancements.

  Participate in testing, validation, and deployment activities for SAP system updates and enhancements.

  Assist with data analysis, reporting, and integration activities involving SAP platforms.

  Support Salesforce users by troubleshooting system issues and implementing business process improvements.

  Gather and document business requirements for Salesforce enhancements and configuration changes.

  Collaborate with technical teams and stakeholders to improve business workflows and user experience.

  Assist with user administration, permissions management, reporting, and dashboard development.

  Support Salesforce integration initiatives with internal and external applications.

  Create and maintain API documentation, technical specifications, integration guides, and data mapping documents.

  Work closely with development teams to define API requirements, request/response structures, authentication methods, and error handling processes.

  Support REST and web service integrations between internal and third-party applications.

  Participate in API testing, validation, troubleshooting, and deployment activities.

  Gather, analyze, document, and validate business and functional requirements from stakeholders.

  Create Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), use cases, process flows, and user stories.

  Conduct stakeholder interviews, workshops, and requirements elicitation sessions.

  Perform gap analysis and recommend process improvements to enhance operational efficiency.

  Collaborate with Development, QA, and business teams throughout the Software Development Life Cycle (SDLC).

  
  

  Key Technologies

  AWS: EC2, RDS, IAM, Route 53, VPC, CloudWatch, S3, Backup & Recovery, Security & Compliance

  Microsoft: Office 365 Administration, SharePoint Online, Azure AD, Power Platform

  ITSM: ServiceNow, Incident Management, Change Management, Problem Management

  Business Applications: SAP, Salesforce

  Analysis & Documentation: BRD, FRD, User Stories, Process Mapping, API Documentation, UAT, SDLC

  Databases: SQL Server, Database Replication, Backup & Recovery, Performance Monitoring

• IT Support Specialist at IBM November 2016 - February 2020

  Provide day to day technical support for more than 300 users on site 700 remotely

  Software Center Configuration Management 2012 (SCCM) support"

  Provide technical support in a hybrid Windows 7, Windows 10 and Mac environment

  Provide Office 365 Administration support

  VMWARE and Hyper-V virtualization system support

  Daily monitoring and verification on availability of systems including Server Resources, Network Shares, Routers, Telephone systems and more

  Experience with Service Now (SNOW) ticketing system

  Push software, images, updates and patches to computers using SCCM

  Active directory management through web services (ARS)

  Office 365 installation, configuration and management

  Office 365 license assignment to users

  Office 365 Admin portal management

  Azure AD DS management

  Active Directory management using Windows server 2012 environment

  Company portal Intune device management for Android and iOS devices

  Cisco VPN support

  Provide remote support through DameWare, Cisco Jabber and Webex desktop sharing

  Standardization of newly procured computers

  Repair or reimage failed operating systems, maintain application or system software

  Mac operating system support

  Account unlock and password resets on domain controller

  Account and computer management using Symantec Endpoint encryption

  DHCP or MAC reserved IP configuration and management using Server 2012

  User and Group management using Server 2012

  Group policy management using Server 2012

  Wireless guest access management

  Group policy share folder management

  Work with supplier’s warranty for effective repair of damaged laptops, desktops, printers and so on

  Mapping of share folder with .bat file

  Network Xerox and HP printer installation and configuration

  Virus, Malware and Spyware scan and cleanup using different tools and anti virus softwares

  Test and approve newly procured smart phones, laptops, printers and other peripherals

Skills

• Setup and configure AWS cloud services, such as EC2, S3, and RDS
• Configure and setup static website in AWS
• Migrate on prem Microsoft database to RDS AWS database
• Replication database
• Setup and manage Amazon Route 53
• Monitor and manage AWS cloud resources
• Develop and implement cloud security best practices
• Create and manage IAM users and roles
• Troubleshoot and debug cloud-related issues
• Automate cloud infrastructure deployments
• Monitor and optimize cloud performance
• Develop and maintain cloud-based applications
• Implement cost-saving strategies for cloud services
• Develop and maintain cloud-based disaster recovery plans
• Research and evaluate new cloud technologies and services
• Proficiency in AWS CloudFormation
• Knowledge of reserved instances and spot instances
• Understanding of cloud scalability and availability
• Ability to improve user satisfaction through application performance
• Knowledge of infrastructure cost reduction strategies
• Specialize Knowledge in Microsoft 0365 administration and management applications (SharePoint Development,Azure,Office Admin, Flow and more)
• Specialize Knowledge in Microsoft Azure environment
• Specialize Knowledge in Microsoft operating systems
• Proficiency in Linux operating systems (Ubuntu and Debian)
• And so much more