Tamrat Amanu

Education & Certification

Professional Experience

• Business Process Analyst at Thomson Reuters From February 2020 - Present

  Configure and Manage business unit's AWS environments

  Configure and Manage business unit's PROD databases in AWS

  Configure and Manage business unit's static Website

  Configured and Managed Route 53 for static Website

  Configured VPCs

  Performed data backups

  Configured and manage replication database

  Configure and manage policies

  Created and managed IAM users,roles and policies

  Responsible for migrating business unit's on-prem databases to AWS

  Configured and setup replication databases in AWS

  Responsible for monitoring of AWS instances and resources in AWS

  Responsible for troubleshooting any issues on AWS or Microsoft environments

  Responsible for creating and managing IAM users,groups and roles

  Participated in migrating different on prem applications to AWS which greately reduces infrastructure costs

  Configure and Manage business unit's main SharePoint site

  Configure and Manage business unit's Office 365 Admin environment (Administration of SharePoint,Office and Azure)

• IT Support Specialist at IBM From November 2016 - February 2020

  Provide day to day technical support for more than 300 users on site 700 remotely

  Software Center Configuration Management 2012 (SCCM) support"

  Provide technical support in a hybrid Windows 7, Windows 10 and Mac environment

  Provide Office 365 Administration support

  VMWARE and Hyper-V virtualization system support

  Daily monitoring and verification on availability of systems including Server Resources, Network Shares, Routers, Telephone systems and more

  Experience with Service Now (SNOW) ticketing system

  Push software, images, updates and patches to computers using SCCM

  Active directory management through web services (ARS)

  Office 365 installation, configuration and management

  Office 365 license assignment to users

  Office 365 Admin portal management

  Azure AD DS management

  Active Directory management using Windows server 2012 environment

  Company portal Intune device management for Android and iOS devices

  Cisco VPN support

  Provide remote support through DameWare, Cisco Jabber and Webex desktop sharing

  Standardization of newly procured computers

  Repair or reimage failed operating systems, maintain application or system software

  Mac operating system support

  Account unlock and password resets on domain controller

  Account and computer management using Symantec Endpoint encryption

  DHCP or MAC reserved IP configuration and management using Server 2012

  User and Group management using Server 2012

  Group policy management using Server 2012

  Wireless guest access management

  Group policy share folder management

  Work with supplier’s warranty for effective repair of damaged laptops, desktops, printers and so on

  Mapping of share folder with .bat file

  Network Xerox and HP printer installation and configuration

  Virus, Malware and Spyware scan and cleanup using different tools and anti virus softwares

  Test and approve newly procured smart phones, laptops, printers and other peripherals

Skills

• Setup and configure AWS cloud services, such as EC2, S3, and RDS
• Configure and setup static website in AWS
• Migrate on prem Microsoft database to RDS AWS database
• Replication database
• Setup and manage Amazon Route 53
• Monitor and manage AWS cloud resources
• Develop and implement cloud security best practices
• Create and manage IAM users and roles
• Troubleshoot and debug cloud-related issues
• Automate cloud infrastructure deployments
• Monitor and optimize cloud performance
• Develop and maintain cloud-based applications
• Implement cost-saving strategies for cloud services
• Develop and maintain cloud-based disaster recovery plans
• Research and evaluate new cloud technologies and services
• Proficiency in AWS CloudFormation
• Knowledge of reserved instances and spot instances
• Understanding of cloud scalability and availability
• Ability to improve user satisfaction through application performance
• Knowledge of infrastructure cost reduction strategies
• Specialize Knowledge in Microsoft 0365 administration and management applications (SharePoint Development,Azure,Office Admin, Flow and more)
• Specialize Knowledge in Microsoft Azure environment
• Specialize Knowledge in Microsoft operating systems
• Proficiency in Linux operating systems (Ubuntu and Debian)
• And so much more